30-Day Return Window

Eligible items may be returned within 30 days from the date your order is delivered. Return requests made after the 30-day return window may not be accepted.

Returns sent without contacting customer service first may not be accepted. Please do not send any item back until you have received return instructions and return details from our support team.

Return Eligibility

To qualify for a return, items must meet the eligibility requirements below.

• The return request must be made within 30 days of delivery.
• The item must be unused, unworn, unwashed, and in its original condition.
• All original tags, labels, packaging, and included accessories should be returned with the item.
• The item must not show signs of wear, damage, alteration, stains, odors, or improper handling.
• Proof of purchase or order information must be provided when requested.

Item Condition

Returned items are inspected after they are received. Items that do not meet the required return condition may be refused, returned to the customer, or handled according to the condition of the item.

Please package your return carefully to help protect the item during transit.

Non-Returnable Items

Some items may not be eligible for return. Non-returnable items may include:

• Items that have been used, worn, washed, damaged, or altered.
• Items missing original tags, labels, packaging, or accessories.
• Items returned after the 30-day return window.
• Items sent back without contacting customer service first.
• Items marked as final sale or non-returnable at the time of purchase, unless the item is damaged or incorrect.

How to Start a Return

To start a return, please contact Liebeskind customer service before sending your item back.

• Email [email protected].
• Include your order number and the email address used at checkout.
• Tell us which item you would like to return.
• Share the reason for your return request.
• Wait for our customer service team to send the correct return instructions and return details.

Return Shipping Cost

Liebeskind offers 30 Days Free Returns for eligible returns. To use the free return service, you must first contact customer service and follow the return instructions provided by our team.

Returns sent without approval or without following the provided return details may not qualify for free return handling and may not be accepted.

Refund Process

Once your returned item is received and inspected, Liebeskind will review whether it meets the return requirements. If approved, your refund will be processed to the original payment method when possible.

Refund processing time is 3–15 days after the returned item is received and inspected. The exact time may vary depending on payment provider processing.

Original payment provider delays, bank processing times, or missing return information may affect when the refund appears in your account.

Exchanges

If you would like to exchange an item, please contact customer service at [email protected] before sending anything back. Our team will review your request and provide the next steps based on item eligibility and availability.

Exchange requests must follow the same 30-day return window and item condition requirements.

Damaged or Wrong Items

If you receive a damaged item, incorrect item, or missing item from your order, please contact us as soon as possible at [email protected].

Please include your order number, a clear description of the issue, and photos of the item and packaging when available. This helps our customer service team review your request and provide the appropriate next steps.

Final Sale Items

Items marked as final sale or non-returnable at the time of purchase may not be eligible for return or exchange unless the item arrives damaged or incorrect.

If you are unsure whether your item is eligible, please contact customer service before starting a return.

Contact Information

For return questions, refund updates, exchange requests, or help with a damaged or wrong item, please contact Liebeskind customer service:

Email: [email protected]

Please include your order number and a clear description of your request so our team can assist you more efficiently.